It’s been an interesting ride for the financial sector. The ill wind that roared through it during the recession, and the aftermath of new and tighter regulation, have also prompted the adoption of new, agile and customer-focused business models for some highly traditional institutions.
Diligenta has been a leader in the transformation, offering specialist business process outsourcing that allows its customers to focus on their core activities.
Migration driven by growth.
But rapid growth always creates challenges of its own, especially when it involves acquisition. Diligenta found itself with a variety of IT platforms to manage and – as far as possible – to integrate.
Having been an early adopter of BlackBerry, the company operated successfully with an infrastructure that incorporated IBM Domino and Notes at offices in Peterborough and Basingstoke, and Microsoft Exchange in Liverpool.
The BlackBerry Enterprise Service 5 (BES5) provided some integration with the corporate environment, but eventually the increasingly mobile nature of working life called for a radical change of approach. Many people were already using their own iOS and Android devices alongside their corporate BlackBerry smartphones and it was decided to adopt bring-your-own-device (BYOD) as official policy.
Proving the case for BYOD.
“This was a key strategic change for us,” explains Guy Harwood, Infrastructure Project Manager for Diligenta. “Migrations of this kind are driven by business need and it was essential to pick the right approach, with solutions that would support our long-term ambitions as a company.”
For this reason, Diligenta subjected the candidate technologies for the mobile elements of the migration to a long and rigorous test.
“We had been using Lotus Notes Traveller for the basics of mobile security,” says Guy Harwood, “however we required an extremely secure solution for the new Corporate owned devices.
“We also needed something more versatile for our BYOD programme, that would accommodate multiple platforms. Although MobileIron looked good, we wanted a strong proof of concept before proceeding.”