To assist with training, Appurity produced two well-received pieces of documentation. Firstly, a comprehensive user-friendly guide that is given to all staff when they receive a new phone. Secondly, a build guide for Trowers’ IT service desk, which staff reported as being “Excellent, because it simply works really well”.
Appurity also organised ‘train the trainers’ sessions with Trowers’ trainers, and this is where Appurity’s expertise and experience gained from working with a broad range of law firms really came into play.
With Appurity’s Gold Build solution in place, it only takes around 15 minutes to build an iPhone, whereas it previously took Trowers’ IT team an hour to build a device on the older Android Enterprise OS platform.