It is in the nature of lawyers to be cautious, at least in their professional capacity. Where client data and confidentiality are concerned the stakes are incredibly high, which means that all risks are amplified.
The consequences of a breach of security could be catastrophic, for clients and law firms alike, whether it’s a question of reputational damage, or material loss, or, most likely, both.
Yet clients expect lawyers to be more responsive, more available and more technology-literate than ever before. Clients who are used to getting whatever they want, whenever they want it – from the latest blockbuster novel to an Uber – are starting to assume that all providers of the services they need can give them the same level of immediate gratification.
This technology-driven social and commercial revolution has brought to the fore an issue that has challenged societies from the earliest days of what we call civilisation. How do governments, or leaders, balance security and protection for the State – or the organisation – with freedom for the people they govern?
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