In a passwordless environment, no password storage or management is needed.Therefore, IT teams are no longer burdened by setting password policies, detecting leaks, resetting forgotten passwords and having to comply with password storage regulation. It’s fair to say that for many helpdesk teams, password reset requests will be the most commonly asked for thing (from users). Indeed past research has determined that for some larger organisations, up to $1 million per year can be spent on staffing and infrastructure to handle password resets alone. Resetting passwords is probably not a particularly complex issue for most IT departments to deal with, but it’s the sheer number of requests makes them an extremely time-consuming task.
Just how much time does that take away from helpdesks on a daily, weekly or monthly basis? It’s one of those hidden costs that your firm will be incurring that can be streamlined by giving people passwordless connections into their environment.
Passwords remain a weakness for those trying to secure customer and corporate data and passwords are the number one target of cyber criminals. For IT departments, passwords are a burden in myriad ways. For your top fee earners, time is of the essence – it can’t be wasted trying to resolve login issues or waiting on a reset. There’s every good reason for your firm to dump passwords and move to passwordless authentication.