A login must be secure. However, having to constantly enter credentials and remember complex passwords is annoying and can impact the user experience (UX) negatively. To enter a truly secure password on your smartphone takes at least 14 seconds according to the National Institute of Standards and Technology. And it’s a headache for helpdesks too – whichever process an organisation uses to reset passwords, it can be a laborious process. For example, there will be an initial contact with the helpdesk, the generation of a support ticket and finally the password reset. And let’s not forget that downtime during this waiting period equals unproductive employees; not ideal if the employee in question is a key individual within the business. Want an idea on how much this could add up to for your organisation? This handy tool can give you an idea.
Also, prolonged waiting time serves to drive down overall customer experience and satisfaction. Your business can do without the negative UX associated with password downtime. If your employees are able to log in quickly and without issue then they are better placed to offer excellent customer service. Consider adopting single sign-on solutions that allow for seamless security along with instant authentication.
As we wait to see what a post-vaccinated working world actually ends up looking like, it seems likely that remote working will become permanent for many employees. And for many others, this style of working will form part of their routine alongside office work. Mobile phone and smart device technology needs to support this environment whilst maintaining a healthy balance between security and convenience.