Support is key

With a wealth of experience in a wider range of products and services, our experts provide three levels of support.

Support

Basic support
09:00-17:30 GMT
Monday to Friday (no public holidays) 

Email support

Escalation to software vendor support and engineering

Support

Standard support
09:00-17:30 GMT
Monday to Friday (no public holidays) 

4-hour response

On-Site Days (if required)

Escalation to software vendor support and engineering

Upgrades within office hours

Quarterly Review with Account Manager/Director

Support

Advanced support
As per Standard Support with the addition of:

Optional 24×7 Support Service

Unlimited Support Incidents

On-site Consultancy Days

Escalation to software vendor support and engineering

Optional Environment monitoring

Monthly ‘health check’, reporting and recommendations

Follow-up review call to discuss health check/review

Real-time monitoring and alerting

As part of our support portfolio, Appurity can provide a central monitoring and management system for your mobile infrastructure. Our monitoring suite is a highly effective, web-based, global monitoring and management platform for BlackBerry UEM and MobileIron.

Monitoring your mobile infrastructure from a central dashboard, together with our daily, weekly or monthly reporting, can dramatically reduce your administration, identify potential issues and ultimately improves the efficiency of your organisation and service to your mobile users.

Our flexible support contracts are time-based. Our customers can purchase blocks of time, which can be used for:

Remote support – including queries, health checks and remote fixes

Onsite support

Emergency incident support

Why Appurity?

women using mobile devices

Freedom

Choose the support package and amount of time to suit your support needs.

man with pen

Commitment

We’re dedicated to providing personalised support and resolving your issues within agreed SLAs

server room

Security

We’ll address your challenges to ensure your business runs effectively and securely.

Ready to Talk?

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