Doddle Enables Fast, Efficient Parcel Services with Mobile Devices and Apps Secured by MobileIron Cloud

18 December 2020

Secure, cloud-based, mobile device management (MDM)

This is an excerpt from an article on MobileIron.com

Since its launch in 2014, Doddle has helped thousands of the world’s most trusted retailers and carriers design and develop exceptional eCommerce delivery and returns experiences for customers. Doddle’s white-label platform powers the creation, rollout, and management of a full fulfilment ecosystem. The platform is designed to drive loyalty, create cross-selling opportunities, promote efficiency, and address the need for more sustainable supply chains. Doddle’s proprietary platform can be integrated directly with many merchant systems via APIs or through turnkey integrations with major eCommerce platforms.

Shortly after the company started, Doddle looked to technology partners MobileIron and Appurity to provide secure, cloud-based, mobile device management (MDM) and app distribution to stores across the UK. The company needed to support a mix of Android devices, including Samsung and rugged Zebra mobile computers, across all of its partner locations. Initially, Doddle developed and deployed a parcel service app which allowed customer service agents at store locations to facilitate package pickups and returns. By adding this convenient service, many retailers created a more efficient delivery and returns process, which improved customer service. The stores themselves reduced time-consuming manual processes and minimised returns time.